365a's Privacy Policy — Your data is safe with us

1. Introduction

Welcome to 365a. This Privacy Policy explains how we collect, process, and protect your personal information when you use our platform. 365a is committed to ensuring the highest standard of privacy protection for users in Bangladesh.

We believe privacy is a fundamental right. Every service on 365a is built to ensure your personal information receives the highest level of protection. This Privacy Policy applies to our website, mobile app, and all related services.

By registering on or continuing to use the 365a platform, you agree to this Privacy Policy. If you disagree with any part of it, please contact us or stop using the platform.

2. What Information We Collect

365a collects only the information that is necessary. We never ask for data that is unnecessary or excessive. The types of information we collect are detailed below.

• Full name, date of birth, and national ID number (for KYC verification)
• Mobile number and email address (for account communications)
• Mobile banking number (Mobile Banking, Nagad, Rocket — for transactions)
• Username and password (for account access)
• Address and occupation details (as part of KYC where required)

• IP address and device information (operating system, browser type)
• Login time, session details, and browsing activity
• Gaming history, bet amounts, and results
• Records of all deposit and withdrawal transactions
• Information collected from cookies and web beacons

• Transaction verification data from payment processing providers
• KYC-related information from identity verification services
• Risk assessment data from fraud prevention agencies

3. How We Use Your Information

365a uses your information only for specific, legitimate purposes. We never misuse your data or use it for unauthorized activities. The purposes for which we use your information are detailed below.

• Account Management: To secure registration, login, and account access
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions
• Identity Verification: To complete the KYC process and verify your age
• Fraud Prevention: To detect and prevent unauthorized activity
• Customer Service: To address your questions and resolve your complaints
• Personalized Experience: To show you games and offers tailored to your preferences
• Legal Obligations: To meet the requirements of government regulatory authorities
• Responsible Gaming: To identify excessive gaming patterns and provide appropriate support

4. Data Storage & Retention Period

Your data is stored on 365a's secure servers. We use advanced encryption at both the server level and transmission level to keep your information safe.

• Account data for active accounts is retained until the account is closed
• Financial transaction records are retained for a maximum of 5 years as required by law
• Basic identity information may be retained for up to 3 years after account closure
• Security logs are typically retained for 12 months
• Relevant data may be retained for an extended period during legal disputes or investigations

Once the applicable retention period expires, unnecessary data is securely deleted to eliminate any risk of data leaks or misuse.

5. Data Sharing & Disclosure

365a shares your personal information with third parties only in limited, specific circumstances. We never sell your data for commercial purposes.

• Payment Provider: To process transactions with mobile banking operators including Mobile Banking, Nagad, and Rocket
• Identity Verification Service: With authorized agencies for NID verification and the KYC process
• Law Enforcement Agencies: In response to court orders or lawful government requests
• Fraud Prevention Agency: To prevent money laundering and illegal activities
• Technology Infrastructure: With trusted partners for cloud storage and server management

6. Cookie Policy

365a uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve platform functionality.

• Essential Cookies: Maintaining login sessions and security verification — the platform cannot function without these
• Functional Cookies: To remember your preferences, language, and game settings
• Analytics Cookies: To understand which pages are used most — this helps us improve the platform
• Security Cookies: To detect suspicious activity and prevent fraud

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

7. Your Rights

Under 365a's Privacy Policy, you have specific rights over your own data. We respect these rights and make them easy for you to exercise.

• Right to Know: You have the right to know what information we hold about you
• Right to Rectification: You may request correction of any inaccurate or incomplete information
• Right to Erasure: You may request deletion of your data in certain circumstances
• Right to Restrict Processing: You may request that we limit how your data is used for specific purposes
• Data Portability: The right to receive your data in a portable, readable format
• Right to Object: You may object to certain types of data processing
• Right to Withdraw Consent: You may withdraw any previously given consent at any time

8. Security Measures

365a protects your data using industry-leading, multi-layered security technology. Each layer operates independently, so even if one layer is compromised, your information remains secure.

• SSL/TLS Encryption: 256-bit SSL encryption is used across the website and app
• Database Encryption: All stored data is protected with AES-256 encryption
• Two-Factor Authentication (2FA): An additional layer of security for account access
• Firewall and DDoS Protection: Advanced technology to defend against cyber attacks
• Regular Security Audits: Regular audits conducted by third-party experts
• Access Control: Only authorized personnel have access to specific data
• Suspicious Activity Monitoring: Monitored 24/7 by automated systems

Please note that no method of transmission over the internet is 100% secure. We encourage you to keep your password confidential, stay cautious on public Wi-Fi, and change your password regularly.

9. Protection of Minors

365a strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or process data from minors.

Age verification is mandatory at registration. If we discover that a minor has created an account using false information, that account will be immediately closed and all associated data will be deleted.

10. Changes to Privacy Policy

365a may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via email or an in-platform notification.

If you continue using the platform after any changes take effect, you will be considered to have accepted the updated policy. We recommend checking this page regularly. The "Last Updated" date at the top of the page will indicate whether the policy has changed.

11. Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection team. We typically respond within 7 business days.